Flexible Work, Better Balance
An opportunity exists for a driven and customer focused applicant to join our Equipment team in Perth. Reporting to the Service Manager, this role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day-to-day operations of the service center.
What will you do?
Be the first point of contact for all Service calls
Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
Manage incoming service request calls and gather information to enable service teams to carry out works
Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
Prepare customer quotes for service works in consultation with Service managers
Ensure work orders are completed, updated and correlated with te...