Position Overview
Job Type Full-time Description
Veterans encouraged to applyNo prior automotive industry experience is required to apply!The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Responsibilities:
Greet guests, assess needs, and set clear expectations on cost and timelineCommunicate repair recommendations in plain language -- no jargonWrite accurate, detailed repair orders that technicians can act on immediatelyLiaise with technicians to keep work moving and hold the line on promised completion timesProvide proactive updates throughout the service visitReview completed repairs and charges with the guest before vehicle returnFollow up post-visit to confirm satisfactio...