Job Overview We are seeking a proactive, customer-focused
Service Advisor
to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.
Key Responsibilities
Receive and review the customer's service file from the front desk team. Conduct a detailed consultation with the customer to understand their concerns and issues. Analyse the nature of the problem to determine whether it is due to: Normal wear and tear Premature or unexpected malfunction Liaise with workshop technicians for a technical review and inspection. Determine if repairs are: Chargeable (out of warranty or wear-related) Complimentary (under warranty or goodwill basis) Clearly explain technical issues and proposed solutions to customers. Provide cost estimates, obtain approval, and manage job authorisation. Track and update customers on job progress and estimated completion times. Prepare ...