Troubleshoot server and network hardware, including fiber/optic cables, optics, and hardware components

Manage the lifecycle of circuit move, add, change, and disconnection (MACD) orders

Directly execute or manage local vendor technicians for server, circuit, and maintenance troubleshooting

Facilitate physical layer installation of server and network cabling according to cabling matrices

Perform physical server and circuit troubleshooting and fault analysis

Provide ongoing support of the production environment and coordinate with vendors, system owners, and operations teams to resolve issues

Coordinate and track requests/orders and provide weekly reporting

Document all implementations and changes

Participate in an on-call rotation for ad-hoc troubleshooting acr...