We're looking for a Senior/Manager in IT Business Analysis who embodies our core values of Customer First, Collaboration, Ownership, Impact Driven, and Innovation to join our IT division. In this 18 months contract role, you'll partner with Finance and IT teams to translate business needs into actionable system solutions, apply Design Thinking to enhance user experience, and identify opportunities to improve processes. You'll also support Business-As-Usual (BAU) operations and Change Requests (CR), ensuring solutions align with business goals, compliance standards, and RWS's strategic direction.
Job Responsibilities:
Strategic Business Analysis & Design Thinking Needs Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective. User-Centric Solutioning: Apply Design Thinking methodologies to thoroug...