Facilities & Maintenance

• Conducts daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified.
• Manages repair and maintenance works, cleaning, pest control, and landscaping services.
• Coordinates security and safety matters with service providers and ensure readiness of rooms/assets.
• Monitors contractor performance and escalates issues to Dormitory Manager where required.

Resident Engagement & Welfare

• Manages resident check-in/check-out, room allocations, and occupancy records.
• Handles resident grievances, complaints, and welfare concerns in a timely and professional manner.
• Supports health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events).
• Conducts onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.

Compliance, Reporting & Administration

• Coord...