The Tier 2 ISP Technician’s primary role is to provide comprehensive technical services and support our internal operations, existing Service Level Agreement (SLA) clients, and prospective clients. The Technician shall perform duties in accordance with the highest standards of technical competence, professionalism, and service delivery.

DUTIES:

• Install, configure, monitor, and upgrade wireless infrastructure, including wireless controllers, network access systems, and guest networks.


• Set up and maintain Wi-Fi access points (WAPs), radios, antennas, routers, switches & servers.


• Troubleshoot hardware, software, and connectivity issues, providing level-one, two and three support for wireless systems.


• Conduct wireless site surveys, positioning WAPs, testing coverage, and optimizing network performance. 


• Collaborate with IT helpdesk and other technical teams to resolve wireless configuration issues.


• Mai...