Job Summary:

The Chief Consumer & Patient Experience Officer is a key leader at the national level and the accountable executive for leading and transforming KPs consumer and patient experience across all markets and channels. This includes the oversight and management of the consumer experience vision, strategy, operating model, and functions to address market and consumer and patient expectations. In collaboration with the medical group, this position will be accountable for consumer and patient experience outcomes, performance management, and will lead consumer experience strategies across health plan and care delivery settings.

Essential Responsibilities:


+ Setting the consumer and patient experience vision, strategy, and roadmap, aligning with KPs brand value proposition for the KP enterprise, including execution plans, investments, and resource planning required to achieve the vision and deliver best-in-class consumer experience.

+ Enhancin...