The Contractor is responsible for providing direct end-user support for the applications being supported, including both telephone support and on-site assistance.

+ Assists district IT personnel with the routine installation and troubleshooting of Microsoft Windows operating systems on user workstations.
+ Performs comprehensive help desk functions by providing technical troubleshooting for hardware, software, and peripheral devices to resolve a wide range of user-reported issues.
+ Provides user-level support and assistance for Microsoft 365 applications and enterprise software to ensure effective use by staff.
+ Supports district IT personnel with routine user account maintenance and access controls within Active Directory as directed.
+ Assists district IT personnel with the successful application of security patches and updates on end-user devices to ensure device compliance.
+ Follows established Agency security controls to help maintain workstation complia...