**About the Role**

We are seeking a proactive Senior UX Researcher to shape customer- and banker-facing experiences. This person will deliver actionable research that influences business decisions, drives innovation, and improves user experiences. The ideal candidate has experience researching digital products for both customer and employee audiences. You’ll collaborate with cross-functional teams to ensure our products are intuitive, inclusive, drive business value, and are aligned with real user needs.

**Overview:**

Creates deep understanding and empathy around user needs across product teams, including designers, product managers, and engineers. Designs and executes primary research to explore user behaviors and motivations through surveys, ethnography, in depth interviews, concept testing, stakeholder interviews, workshop facilitation, usability testing, and heuristic evaluations. Comfortable triangulating data across multiple sources, including voice of ...