About the role

Hillingdon Council is looking for a Senior Triage & Applications Officer to support the delivery of Public Protection, Enforcement and Community Safety services.

This is a key role responsible for overseeing effective case triage, providing technical support and ensuring enquiries are managed efficiently in line with service standards. You will support the allocation and progression of cases across areas including antisocial behaviour, nuisance and environmental protection, helping deliver high-quality outcomes for residents and communities.

You will supervise a small team, maintain effective processes and work closely with officers, managers and partners to ensure services are responsive, accurate and customer focused.

You will:

• Supervise and support Triage Support Officers, including training and development
• Manage and prioritise incoming enquiries, ensuring cases are assessed and allocated appropriately...