Develop and maintain curriculum ensuring SOP and regulatory alignment.
Manage instructors, vendor partners and all other training resources to facilitate and deliver the plan.
Ensure operational and training compliance with all applicable regulatory requirements, company policies and IATA ISAGO standards.
Monitor KPIs and customer feedback to identify trends for continuous improvement.
Support rollout of new equipment, systems, initiatives and procedures.
Proven ability to manage upward and influence senior leadership through clear communication, data-driven recommendations and effective stakeholder engagement across operational and corporate functions.
Develop, implement and manage operational training programs and competency frameworks.
Maintain training records, compliance documentation and audit readiness within a regulated environ...