Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS166, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level engineering and operational support for enterprise VoIP and VTC platforms across on-premises, cloud, and hybrid environments.
- Design, configure, and optimize network components supporting voice and video traffic, including QoS, VLANs, routing, and network segmentation.
- Perform advanced Tier 2 and Tier 3 troubleshooting for call quality, connectivity, and conferencing issues, ensuring rapid resolution of mission-critical communications disruptions.
- Execute upgrades, migrations, and network changes for collaboration and communications platforms, ensuring minimal service disruption and adherence to change management processes.
- Support operations and maintenance of telecom infrastructure, including provisioning, break-fix activities, and service restoration for ...