Join Mitel as a Senior Technical Support Engineer, where you’ll enhance business connectivity and collaboration. Utilize your expertise in Linux, networking, and VoIP to resolve complex support challenges.
In this senior role, part of our global product support team, you will work closely with Partner Technical Support Teams and Design Authorities to ensure superior service delivery. Your ability to troubleshoot efficiently and communicate effectively will play a critical role in improving our products and customer satisfaction.
Key Responsibilities:
• Address and resolve support tickets within service levels
• Minimize end-user impacts with timely workarounds
• Engage with partners in a helpful manner
• Document all ticket details diligently throughout lifecycle
• Perform troubleshooting on diverse customer issues
Requirements:
• 5+ years in Software/Quality/Support Engineering roles
• University degree in related field
• Proficiency in IP, VoIP, Netwo...