Position Overview
Position Summary
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We’re hiring a Principal Technical Support Engineer to act as a global technical authority on our most complex escalations. You’ll be customer-facing on escalation bridges, bring calm technical leadership under pressure, and drive investigations to root cause across cloud-hosted systems, networking, and integrations.
Responsibilities:
Important operating model: our Escalation Managers own customer messaging and stakeholder communications. You partner with them by providing the technical truth—diagnosis, architecture, evidence, options, and next-best actions—so what gets communicated is accurate and defensible.No Bentley experience required. If you learn fast, reason clearly, and can prove root cause end-to-end in modern cloud environments, we want you. Be the technical backbone of critical escalations (customer-facing) Join Sev-1 / P1 bridges and drive technical di...