Provide professional application and technical support & consultation to clients of Finastra Payment products
Triage functional application issues, payment processing issues and guide customers' utilization of Payment systems
Execute escalation procedures when applicable as defined by management
Involvement in projects throughout the development and implementation life cycle to ensure the actual implementation meets the requirements
Work collaboratively with customers' and Finastra technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third-party vendors
Work assigned cases through the full case management life cycle
Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy