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Job Description

The Technical Resolution Manager (TRM) for Vertiv Cooling is responsible for managing complex technical challenges, ensuring efficient problem resolution, and providing technical leadership for Vertiv's cooling products and solutions in the UK. This role involves acting as the key point of contact for escalated issues, collaborating with cross-functional teams, and delivering exceptional customer support to maintain high levels of client satisfaction and product reliability.

Key Responsibilities:

Technical Expertise & Troubleshooting

• Act as the subject matter expert (SME) for Vertiv cooling systems, including precision cooling, thermal management, and related technologies.

• Diagnose and resolve complex technical issues affecting cooling system performance.

• Provide expert guidance t...