Job Overview & Description

We are seeking a highly experienced Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a federal government agency.

Roles & Responsibilities

• Lead full project lifecycle management including initiation, planning, execution, monitoring, and closure for Salesforce and Contact Center initiatives.
• Engage with external customers and stakeholders to understand agency mission needs and translate them into technical solutions.
• Coordinate across cross-functional teams (business owners, IT teams, vendors, and federal stakeholders) to ensure alignment and effective communication.
• Oversee Salesforce platform implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, An...