Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Senior Technical Engineer Non-UNIX

Main Job Tasks and Responsibilities:

• Provides technical advice and support to Level 1 and 2 Engineers
• Customer support on-site and off-site
• Provides remote troubleshooting if needed
• Attends to high severity incidents on and off-site
• Prepares and follow-up on incident reports if any
• Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements
• Reviews and submits incident reports in a timely manner
• Coordinates with the technical team to prepare problem management reports
• Monitors and ensures problem management reports are submitted in a timely manner
• Leads problem management and resolution in the supported products.
• Reviews project scope, Pre-Implementation Validation (PIV) and...