Elevate enterprise-level solutions with Bell as a Bilingual Senior Technical Consultant, focusing on contact centre integration and emerging technologies. Drive innovation in customer service technology within a hybrid work model.
Join the Bell Business Markets team to specialize in Technical Solution Integration. You will configure contact centre solutions, including NLU/NLP, AI bots, and IVR technologies. Collaborating with clients and project teams, you'll perform functional analysis and stay informed about market trends while effectively managing multiple projects.
Key Responsibilities:
• Develop and configure contact centre solutions including CCaaS
• Collaborate on technical projects guiding solution delivery
• Attend meetings with clients and internal partners
• Conduct functional and technical analysis for solutions
• Monitor industry trends and identify improvement opportunities
Requirements:
• Knowledge of Genesys, NICE, AWS, and Google solutions