About the Role

Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white‑glove service, technical support, and executive‑level communications to our customers. In this role, you will be focused on driving technical excellence and delivering a seamless support experience for Motive’s most strategic and complex enterprise customers. This role centers on leading the resolution of high‑impact technical challenges, serving as the primary point of escalation for the team, and building trusted relationships with customers through expert guidance and advocacy. As a Senior Technical Account Manager, your workday is focused on a group of high‑priority clients who recognize and relate to you as their central point of contact for Motive’s product support issues, including proactive technical support, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural an...