Drive customer success as a Senior Technical Account Manager at Qualys. Leverage technical expertise to enhance satisfaction, retention, and growth while managing strategic relationships.
In this role, you will be a customer-facing expert balancing technical skills and business insight. You will oversee deal formalization, renewal management, and sales lifecycle navigation while ensuring platform adoption and demonstrating value realization. Your position as a trusted advisor will be pivotal for driving account expansion and securing contract renewals annually.
Key Responsibilities:
• Identify and drive upsell opportunities within the account base
• Generate persuasive documentation for deals and proposals
• Execute strategies for customer renewals and expansions
• Manage opportunity pipeline and provide account forecasting
• Support technical input for procurement processes
Requirements:
• Bachelor's degree and 6-10 years of relevant experience
• Strong k...