Elevate your career with Plume as a Senior Technical Account Manager, focusing on strategic ISP and Enterprise customers. This role emphasizes technical problem-solving and stakeholder collaboration in a customer-facing setting.
The Senior Technical Account Manager acts as a critical advisor, working directly with customer technical teams and Plume’s internal departments. Your mission includes coordinating successful deployments, enhancing platform adoption, and managing ongoing customer success initiatives. Excellent communication skills and technical aptitude are essential for navigating discussions across both technical and business domains.
Key Responsibilities:
• Serve as the main technical contact for assigned accounts
• Build trustworthy relationships with ISP and Enterprise stakeholders
• Coordinate efforts among internal teams to drive deployments
• Resolve technical issues and manage escalations to completion
• Assist in customer onboarding and operationa...