At IONODES, we build advanced video and cloud technology used in mission-critical environments around the world. This role is a key part of ensuring our solutions perform in the field. You will operate at the intersection of systems integration, technical problem solving, customer success, and product improvement, helping real deployments succeed and bringing real-world insight back into the company.

If you enjoy breaking down complex systems, working hands-on in lab environments, sharing knowledge clearly, and partnering with skilled technical users and internal teams, this role will be a strong fit. This is a hands-on systems role where you help technology succeed in the real world, not a traditional help desk role.

What You Will Do

• Own complex technical investigations through to solution
• Work directly with system integrators, partners, and occasional end customers
• Troubleshoot across networking, video, cloud, and hardware lay...