**About this role:**

Wells Fargo is seeking a Senior Systems Operations Engineer (Major Problem Manager) to join the Technology Major Problem Management (TMPM) team, supporting root cause analysis (RCA) for major incidents across the enterprise production environment. The position requires an advanced understanding of problem and incident management practices and tools, strong knowledge of ITIL, Agile, and Site Reliability Engineering (SRE) principles, and the adaptability to thrive in a fast-paced, partnership-driven business and technology environment.

**In this role, you will:**

+ Execute root cause analysis for major incidents by working with cross functional teams and/or vendors to identify root cause, determine solutions, and drive best practices in accordance with problem management strategy and policy
+ Perform proactive problem management
+ Ensure adherence to standardized processes, tools, and methodologies while leading teams to meet technica...