Administer Itron UIQ applications across production, disaster recovery, QA, test, and development environments.
Ensure UIQ applications and related systems comply with regulatory, reliability, performance, availability and cybersecurity standards.
Provide application support including initial remedy ticket handling, preliminary to in-depth troubleshooting, manage user access issues and queries, apply fixes or workarounds, liaise with vendor and internal teams for fixes or workarounds, work with vendor support for long-term fixes, manage enhancement requests, and document Root Cause Analysis for future reference.
Monitor and support daily batch processes, including meter data collection and exception management.
Set up UIQ environments and datasets for projects, testing, and development.
Manage changes, releases, upgrades, hot fixes, and certificates for UIQ applications.