Position Overview
JOB DESCRIPTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.Timely and consistent updates of tickets with resolution tasks performed.Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.Captures all required and relevant information for immediate resolution.Provides forth level support to all escalated incidents, requests and identify the root cause of inci...