Design infrastructure and solution architecture in line with RTA’s technology strategy and integration needs.
Analyze performance forecasts and conduct capacity planning to ensure scalability and continuity.
Contribute to departmental risk registry and implement mitigation plans for infrastructure related risks.
Maintain and support ACS infrastructure to ensure uninterrupted services and high system availability.
Ensure optimal Nol system performance and compliance through routine health checks, API/SDK integration with RTA/internal partners, coordination with PTOs/vendors, and preparation of incident and performance reports.
Support operational excellence and knowledge transfer by maintaining system manuals, guidelines, providing training, and liaising with PTO stakeholders and third‑party partners accepting Nol payments for seamless operations.