ENVIRONMENT:

PROVIDE incident and service request management, 2nd Line troubleshooting and supporting endpoint/application rollouts as the next Senior Support Engineer wanted by a dynamic Internet Service & Network Specialist. You will maintain accurate ITSM records and knowledge documentation in line with organisational standards and audit requirement. Support typically includes (where applicable): user endpoints (laptops/desktops/cell phones/tablets), standard and non-standard corporate applications, collaboration tooling, printers/peripherals, user access and authentication issues, device provisioning and software deployments, and meeting room / AV support.

DUTIES:

• Provide first- and second-line support by diagnosing and resolving end-user hardware/software/application issues, managing service requests efficiently, and maintaining clear communication throughout the ticket lifecycle.