SUMMARY:
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POSITION INFO:

A well-established IT services environment is looking for a sharp, hands-on Senior Support Engineer to take ownership of infrastructure, support, and security across a fast-paced client environment.

This role suits someone who thrives under pressure, enjoys solving complex problems, and takes pride in keeping systems stable, secure, and performing at a high level.

Key Responsibilities

• Act as the escalation point for technical support issues and resolve incidents efficiently.
• Maintain and optimise Windows server environments and endpoint infrastructure.
• Manage Active Directory, Group Policies, and endpoint security.
• Administer Microsoft Intune and Microsoft 365 environments.
• Configure and maintain networks including VLANs, VPNs, and routing.
• Manage and support pfSense firewalls and UniFi environments.
• Implement an...