Department: Retention

Location: London, Leeds, Manchester or Birmingham (On-site)

Our Vision: Changing lives through education.

Salary: £35,000 - £38,000 Per Annum

What We Do: This is a hands‑on, customer‑focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day‑to‑day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress.

About The Role

• Ensure strong and effective operational processes are in place, identifying and improving them where necessary
• Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner
• Be an effective team leader, working to ensure y...