Job Description

This position is responsible for ensuring quality delivery of ongoing Services and the critical systems are properly running. The group is responsible for both customer-facing enterprise applications andÂÂservices

Responsibilities:

This role is responsible for managing Service delivery and support to make sure Service Level Agreements, and customer satisfaction targets are met. This person will be also responsible for implementing various optimization and tools as well as for contributing to a scalable platform. Her/His day-to-day operational activities will be focused on ensuring software and hardware availability requirements are met.

This professional will join a talented team of engineers who build our industry-leading, highly scalable, carrier-grade platforms. Will need to effectively interface with other IT Service Management processes involved with coordination activities of submitting trouble tickets, knowledge of software production re...