**Job Description:**
**Job Summary** :

Serves as a leader and subject matter expert, ensuring that inquiries are handled to the satisfaction of a high volume of inbound and outbound calls with customer, physician's office, patient or third party provider. Provide information in response to inquiries and to resolve complaints or issues. Functions as the initial point of contact for a wide variety of matters ranging from routine questions to complex issue resolution. Assists in assigning, monitoring, and reviewing the day-to-day work of centralized services specialists and provides coaching and guidance. Ensures all matters are routed to the appropriate party or resolved. Duties may vary based on assigned department.

**Job Responsibilities** :

+ Resolves intermediate to complex questions or problems that reflect substantial variety and detail. Utilizes all available information to choose the best solution and resolve customer concerns. Serves as a resou...