⏰ Full-time

Senior Specialist – Technical Support

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Hubstaff

                    Location
                    📍 Dubai, United Arab Emirates
                

                    Posted
                    📅 June 12, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

Mercans is seeking a Senior Technical Support Specialist to provide advanced L2/L3 technical support, manage IT operations and assets, oversee SaaS platforms, drive process improvements, ensure security and compliance, and support a globally distributed workforce. The role works closely with Cybersecurity, Compliance (QCRM), HR, Finance, Legal, and Operations teams while mentoring junior IT staff.
IT Operations & Service Management
Manage IT support for a global remote workforce.

Analyze support trends and implement process improvements and automation.

Support deployment and maintenance of IT tools and SaaS platforms.

Collaborate with HR, Payroll, Finance, Legal, Security, and Compliance teams.
Advanced Technical Support
Serve as escalation point for complex hardware, software, SaaS, and network issues.

Resolve critical incidents and minimize business disruption.

Identify and reme...
                

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Job Details

⏰

Employment Type

Full-time

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