Position Overview
Description:
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Our client is a reputable Logistics Solution firm and their business covers more than 50 countries.
Provide first level support to clients on system and application issues as well as monitor the performance of respective services at a high standard Perform trouble shooting and escalate issues to technical teams when required Consolidate the services related data (including usage level and services performances) and identify the support trends for potential services/products enhancement Coach junior staff to perform day-to-day duties Shift duty from Monday to Friday is required (5x24) Requirement: :
Bachelor degree holder in Computer Science, e-Commerce or related disciplines 2+ years’ relevant experience in 1st level technical support Knowledge on IT application is an advantage Energetic, dynamic, eager to learn with strong commitment sense Good command in bot...