**44501BR**
**Extended Job Title:**

Senior Specialist - Enrollment Team

**Position Description:**

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

**Requisition ID:**

44501BR

**Travel Required:**

Up to 25%

**Major/Essential Functions:**

+ Serve as the primary point of contact for inquiries, delivering prompt and effective support. Aim for first-call resolution by understanding and addressing customer needs. Respond to all emails and phone messages within the same business day. Manage and resolve assigned tickets in the internal system (ServiceNow), while accurately documenting all interactions in the Student Information System (FOCUS). Provide clear solutions to customer concerns and ensure all resolutions are properly ...