Overview

Job Openings Senior Specialist Customer Experience Journey Architect

About the job

Senior Specialist Customer Experience Journey Architect

Qualifications

• Industrial Engineering Degree / Information Systems / Computer Science Statistics an advantage
• Experience 5-8 years of experience in Business process development, continuous improvement and compliance
• Computer skills especially MS Office and Business Process Management tools
• Strong analytical skills with a demonstrated ability to analyse business processes and workflows

Responsibilities

• To innovate and improve business processes, business rules, SOPs, simplify business processes.
• Communicate and remove redundancies within processes in order to attain higher service levels and increase operating profits and reduce tactical spend within the business.
• Develops subject matter expertise regarding current and...