Module Expertise : Customer Service Management (CSM) and App Engine

About the Role

We are looking for a Senior Software Engineer with strong ServiceNow expertise to take end-to-end technical ownership of platform implementations. You will ensure solution quality, performance, and adherence to best practices across CSM and App Engine engagements.

Key Responsibilities

• Lead technical design and development of ServiceNow solutions using App Engine and CSM components
• Define and implement solution architecture, configuration standards, and coding guidelines
• Review technical designs, scripts, integrations, and data models
• Guide developers and integration specialists during build and defect resolution phases
• Maximise use of Out-of-the-Box (OOTB) ServiceNow capabilities and minimise unnecessary customisation
• Support data migration and integration design decisions
• Coordinate with QA...