Implement and maintain comprehensive monitoring solutions for mission-critical and financial applications (transaction processing, funds transfer, direct deposit, web services, mobile apps).
Analyze and troubleshoot complex alerts to identify potential issues and proactively prevent outages.
Lead incident response for high-severity issues, effectively coordinating with internal resources to diagnose and resolve problems quickly.
Utilize communication tools to keep stakeholders informed of issue status and resolution progress.
Conduct thorough Root Cause Analysis (RCA) to identify underlying causes of incidents and implement preventative measures.
Identify recurring issues and implement solutions to prevent future incidents.
Work collaboratively with stakeholders to define and maintain SLAs for client services.
Analyze service delivery data and generate detailed reports f...