Backend Support Engineer

Location: Dubai (Onsite)

Key Responsibilities

• Provide L2/L3 production support for Java‑based applications and microservices.
• Monitor application health, logs, and system metrics to ensure high availability and performance.
• Analyze and resolve production issues, including performance degradation, memory leaks, and service outages.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Support deployments, releases, and hotfixes in coordination with DevOps and development teams.
• Handle incident management, SLA adherence, and on‑call support as required.
• Debug application issues using logs, stack traces, thread dumps, and heap dumps.
• Work with Redis caching issues, database performance bottlenecks, and messaging failures.
• Support containerized applications running on Docker and Kubernetes.
• Document issues, fixes, ...