Position

Senior Software Developer (Support) – a senior, hands‑on role focused on complex troubleshooting, data integrity, API‑based integrations and close collaboration with Product, Development and QA teams. Requires strong SQL expertise, sound judgment and deep ERP domain knowledge.

Reporting & Collaboration

This role reports directly to the Tech Support Lead and works closely with the Executive Product Director on customer‑support initiatives, escalations, and systemic product improvements informed by support trends.

Coverage & Time Zone Alignment

Primary support for Australia with overlap into North America.

Key Responsibilities

• Own and resolve complex, data‑centric and integration‑related technical issues
• Investigate discrepancies across UI, reports, APIs, workflows and database layers
• Safely perform approved data corrections with strong audit and data‑integrity awareness
• Troubleshoot A...