Required Skills & Experience
Exp Level: 5-9 Years
Service Now Technical Expertise
- Deep understanding of the Service Now data model, especially CMDB, Incident, Change, Request, and Asset tables.
- Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs.
- Hands-on experience configuring MID Servers and managing integrations (can be optional)
- Proven ability to rebuild or modernize workflows from legacy ITSM platforms.
Data & CMDB Expertise
- Expertise in data mapping, normalization, reconciliation, and relationship modeling.
- Strong understanding of Service Now CMDB.
- Experience handling large-scale data migrations with high data quality standards.
ITSM & Process Knowledge
- Solid understanding of ITSM and ITIL processes and their implementation in Service Now. (very important)
- Experience with Service Catalog, Request Management, and Knowledge Management.
- Ability to bridge business needs with technical ...