Experience: 5 to 10 years

Location: Makati - Hybrid

Role Responsibilities :

• Lead configuration and delivery of multi-module ServiceNow solutions, including GRC/IRM, SecOps, CSM, HRSD, ITOM/Discovery, ITAM, and CMDB.

• Facilitate workshops to gather requirements and define solution designs.

• Prepare detailed configuration documentation, process flows, and design specifications.

• Build enterprise automations and workflows using Flow Designer and Workflow Editor.

• Implement AI capabilities including Virtual Agent, Now Assist, Predictive Intelligence, Agent Assist, and AI Search.

• Support integration architecture and troubleshoot REST/SOAP/IntegrationHub integrations.

• Provide mentorship, conduct quality reviews, and guide junior team members.

• Manage enhancements, optimization activities, and stakeholder discussions.