4+ years of dedicated hands-on experience working on the ServiceNow platform in a Developer capacity.
Active ServiceNow Certification is required (e.g., Certified Implementation Specialist – Discovery (CIS-Discovery) or Certified Application Developer (CAD)).
Proven, deep technical knowledge of ServiceNow ITOM, with a master-level understanding of Discovery mechanisms.
Strong conceptual and practical understanding of how the CMDB works, data models, dependency mapping, and data governance.
Solid working knowledge of core ITSM processes (Incident, Problem, Change, and Service Catalog) and how they leverage configuration data.
Strong JavaScript skills, understanding of Web Services (REST/SOAP), and familiarity with network protocols/operating systems (Windows, Linux, Cisco, etc.).
Experience with Service Mapping, Event Management, or Service Graph Connectors.