Embrace a challenging role as a Senior ServiceNow Implementation Consultant, managing ITSM modernization for a credit union from the comfort of your home in Canada. Leverage your ServiceNow expertise and client-facing skills to implement scalable solutions.
As a Senior Implementation Consultant, you will lead a complex modernization engagement, requiring a comprehensive skill set in ServiceNow. With 5+ years of hands-on experience, you’ll guide stakeholders and design ITSM solutions. Your work will include Service Mapping design, configuration, and optimization aligned with business needs.
Key Responsibilities:
• Design Service Mapping architecture for Tier 1 applications
• Configure Change Management models and workflows
• Implement Employee Center with Virtual Agent readiness
• Lead stakeholder discovery and solution workshops
• Create documentation for solutions and configurations
Requirements:
• 5+ years ServiceNow implementation experience
• Certified...