Role Overview

DataLunix is looking for a Senior ServiceNow CSM + GenAI Developer to lead enterprise CSM implementations with a strong focus on AI-driven capabilities. You will design and deliver scalable ServiceNow solutions integrating Now Assist, AI Agents, Virtual Agent, and Generative AI — directly impacting customer experience and operational efficiency for our enterprise clients.

Immediate joiners preferred (15 days or less).

Key Responsibilities

• Design, develop, and implement ServiceNow CSM solutions including platform configuration, custom development, and workflow automation
• Build and configure AI capabilities: Now Assist (Case Summarization, Reply Drafts, Next-Best Actions), AI Agents, Virtual Agent, Agent Assist, and AI Search
• Configure Generative AI Controller integrations with LLM providers; define AI guardrails, prompt templates, and governance policies
• Develop REST API integrations ...