**Designation-Senior Service Manager (SSM)**

**Key Expectations**

+ Own overall performance of the team and ensure delivery of agreed client outcomes.
+ Responsible and accountable to assist and meet Operations SLA for the client.
+ Responsible for auditing for ongoing process on the client.
+ Responsible to lead and drive clients facing mails and project on time within threshold with timely updates to stakeholder.
+ Weekly connect with colleagues to ensure right expectation and accountability set for the colleague.
+ Consistently meet or exceed internal and client Service Level Agreements (SLAs).
+ Drive high standards of service delivery through effective planning, execution, and monitoring.
+ Proactively manage risks, escalations, and mitigation plans to ensure uninterrupted delivery.
+ Build a sustainable delivery model with a strong focus on quality, efficiency, and client satisfaction.
+ Lead, coach, and develop team members to drive p...