Nanyang Polytechnic is looking for a Senior/Lead Executive to join the Centre for Service Excellence in Singapore. The successful candidate will oversee customer service operations, ensure optimal stakeholder experiences, and drive process improvements through data analysis. Essential skills include strong communication, strategic thinking, and proficiency in tools like MS Office and Power BI. Candidates should have 3-5 years of relevant experience in service operations and case management, with a focus on enhancing service delivery standards.
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