**Description**

SAIC is seeking a  **Service Desk Specialist**  to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the  **MAJESTIC Joint Program Office (JPO) Team** . In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment.

The ideal candidate will bring expertise in  **Windows Server** ,  **Red Hat Enterprise Linux (RHEL)** , virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at  **Springfield, VA.**

**Key Responsibilities:**

+ Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity
+ Identify t...