Coretek is searching for a highly motivated Senior Service Desk Analyst to join as a key member of our Service Desk Team. The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving Service Desk processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.

Responsibilities

+ Provide 2nd line Service Desk support for client IT incidents and requests, to include but not limited to:

+ M365 and O365 Administration

+ Resolve basic virtual client issues including virtual and physical endpoints – ie. Citrix

+ PC hardware and software errors and issues

+ Desktop or related client hardware peripherals

+ Microsoft Azure related incidents and requests